Refund and Return Policy

Thank you for shopping at Bharthi Grandhamala. We want you to be completely satisfied with your purchase. If you have any concerns or issues with your order, please read our Refund and Return Policy below.

Eligibility for Returns

We accept returns on eligible products within [10days] from the date of purchase. To be eligible for a return, the item must be unused, in the same condition as when you received it, and in its original packaging. We cannot accept returns for products that are damaged, used, or not in their original packaging.

Return Process

To initiate a return, please follow these steps:

1. Contact our customer support team within 2days of receiving the item to request a return authorization. You can reach us by [phone/email/online contact form].
2. Provide your order details and a clear explanation of the reason for the return.
3. Once your return request is approved, we will provide you with instructions on how to return the item.

Please note that you are responsible for the return shipping costs unless the item received is defective or damaged. We recommend using a trackable shipping service to ensure that the item is returned to us safely.

Refund Process

Once we receive the returned item and verify its eligibility, we will initiate the refund process. The refund will be issued to the original payment method used for the purchase. Please allow [number of days] for the refund to be processed and reflected in your account.

Non-Returnable Items

Certain items are non-returnable, including:

• Digital downloads or electronically delivered products
• Gift cards or vouchers
• Customized or personalized items

Please note that these items are exempt from our refund and return policy unless they are defective or damaged.

Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer support team immediately. We will guide you through the return process and arrange for a replacement or refund, including any applicable shipping costs.

Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired item.

Contact Us

If you have any questions or need further assistance regarding our Refund and Return Policy, please contact our customer support team at:

• Address: [Ramakoti-Vijayawada-AndharaPradesh]
• Phone: +919246606666
• Email: bharathigrandhamala@gmail.com